Refund and Return Policy

Welcome to the Refund and Return Policy of Samraj Fashion. Your satisfaction is our priority, and we aim to provide an easy and transparent process for returns and refunds to ensure your shopping experience is enjoyable and worry-free. 

This policy outlines our guidelines for returning and refunding items purchased from Samraj Fashion. Please take a moment to read and understand our policy before making a purchase. 

By purchasing from us, you acknowledge and agree to the terms and conditions stated in this policy.

1. Eligibility for Refund and Return

1. Return Period: You have [7] calendar days from the date of delivery to initiate a return or refund request.
2. Eligible Items: To be eligible for a return or refund, the item must be in its original condition, unworn, unwashed, and with all original tags and labels intact.
3. Non-Eligible Items: Certain items are not eligible for return or refund, including intimate apparel, swimwear, and items marked as “Final Sale.”

2. Refund Options

1. Refund: If you are eligible for a refund, you will receive the refund in the original form of payment. Please allow [90] business days for the refund to process.
2. Store Credit: In some cases, you may opt to receive store credit instead of a refund. Store credit can be used for future purchases on our website.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Contact our customer support team within the return period to request a return authorisation.
2. Package the Item: Securely pack the item, including all original tags and labels, and include a copy of your order confirmation.
3. Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return is received.
4. Inspection: Once we receive your return, we will inspect the item. If it meets the eligibility criteria, we will proceed with the refund or exchange.

4. Refund Exceptions

1. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within [7] calendar days of delivery. We will arrange a return, and you will have the option of a full refund or a replacement item.
2. Incorrect Item: In the event that you receive an incorrect item, please contact us immediately. We will arrange for the correct item to be sent to you, and you may be required to return the incorrect item.

5. Store Credit

Store Credit Period: Store credit issued for a return is valid for [7] calendar days from the date of issuance.

6. Changes to this Policy

Samraj Fashion reserves the right to make changes to this Refund and Return Policy at any time. Any updates will be posted on our website. It is your responsibility to review this policy periodically to stay informed about our return and refund practices.

7. Contact Us

If you have any questions or need assistance related to our Refund and Return Policy, please do not hesitate to reach out to Samraj Fasion.

Our customer support team is available to assist you with any issues or concerns.