You’ll need to get your parcel’s tracking number from its sender – retailers usually send this to you by email with information about your delivery. Just enter this number into the tracker, above.

If a customer wants a return, they are communicating that the product did not meet their expectations for one reason or another and want a refund. An exchange on the other hand, means that they were satisfied with the quality of the product and the buying experience, but chose the wrong item.

A volume discount is an economic incentive to encourage individuals or businesses to purchase goods in multiple units or in large quantities. The seller or manufacturer rewards those buying in bulk by providing a reduced price for each good or group of goods.

As they determine their personal style, it’s important to give them the room to experiment on their own. Be gentle with your teen when talking about their clothing choices—figuring out their look can be a personal process and it’s easy for them to misinterpret guidance for criticism.